Refund Policy
Our Commitment to Customer Satisfaction
At Evolve.ins, we stand behind the quality of our curated cinema collections and want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we're here to make things right.
Digital Products
Due to the nature of digital products, our cinema book collections and LUT packs are generally non-refundable once downloaded. However, we will provide refunds for digital purchases in the following circumstances:
- Technical issues that prevent you from accessing or downloading your purchase
- Duplicate purchases made in error
- Significant discrepancies between the product description and actual content
- Payment processing errors
- Compatibility issues with LUT files that cannot be resolved with our support
If you experience any of these issues, please contact us within 7 days of purchase with details of the problem, and we'll work to resolve it promptly.
LUT Pack Downloads
LUT pack download links are valid for 7 days after purchase. If your link has expired and you need to re-download, please contact us with your order details and we will send a fresh link.
How to Request a Refund
- Contact us at [email protected] within the specified timeframe
- Include your order number and reason for the refund request
- Refunds are processed within 5-7 business days after we receive your request
Exceptions
Please note that personalized or customized orders cannot be returned unless they arrive damaged or contain errors on our part.
Questions?
If you have any questions about our refund policy or need assistance with a return, don't hesitate to reach out to our customer service team. We're here to help ensure your experience with Evolve.ins exceeds your expectations.
This policy applies to all purchases made directly through our website. For purchases made through third-party retailers, please refer to their respective return policies.